We have been using the GO LIVE DEMO service for a few months and the response has been incredible.
Customers love that we are able to reduce the inquiry response time and time spent at our store by at least 50% by conducting a go live demo BEFORE they come in.
We are a new and ever growing luxury pre-owned autodealer in Northwest Indiana and have always known how important building trust with customers is.
There is truly nothing that can be said that customers haven't heard before about generally describing a vehicle that is for sale. Carfax and sending thank you for your inquiry alone is like driving in the dark with your eyes closed shut.
When they approached me about subscribing to the service I only had to ask myself why would I send anybody money to buy a car based on a few photos or pre-recorded and poor quality videos?...I wouldn't!
Want more bids on ebay and a better sale price? We found how much less work it truly was to stop the e-mail madness of sending documents and pictures back and forth. In conducting a live demo the customer and presenter visually see
the same vehicles features at the same time therefore customers
expectations are met based on self conclusive facts.
With 1-800-Autocam my sales presenters now can bridge our brick and mortar store with the virtual customer and aren't just waiting at the door all day for a fresh up.
It keeps them pro-active in a 10 hour day instead of trying to get lost or cut out early.
We also have had customers that where previously in the store but unfortunately the particular vehicle they where looking for was not in stock at the time.
When we searched and got the car for the customer, call after call to set appointments became a challenge because as almost everybody these days time is very valuable and the ever present lack of trust and "will be a waste of time if not as described". Now we can take firm and not maybe deposits from out of state buyers because what they see live online is what they will get.
Anytime or anyplace at home or office, our online customers are able to view in a matter of minutes and query the presenter about the vehicle of interest.
One more fact is that we are being overwhelmed by e-mail inquiries but which ones are more important than others?
The one's that lets us start the sales process by clicking and calling for a live demo...period. It is so easy to get off price alone and schedule a test drive if you give the customer something else to talk about OTHER than just "what's your best price".
Selling automobiles is truly a service and we are thankful for 1-800-Autocam letting us become part of the "e-vrolution" of an industry.
Joe-General Manager Dupont Motors Inc.